FREQUENTLY ASKED QUESTIONS

Hours of operation for live representatives are as follows:

You can always place your order online 24 hours a day, 7 days a week.

Yes! In fact, we have thousands of customers from North America who have been ordering from us for years without any issues with customs. If you’re worried about large orders being stuck in customs, please reach out to our customer support team to discuss options. We’re here to help. Please just keep in mind that Medica Depot cannot give you legal advice and that you should check local laws by yourself.

Yes, our products can be delivered to many countries across the globe. All importation and compliance with local laws and regulatory authorities are solely your responsibility.

You can order from us if you are an individual or corporation licensed to handle the products being ordered. We do not sell to unlicensed individuals under any circumstances. You can contact us about exact licensing requirements before proceeding with the order.

The following medical licenses are recognized as valid and acceptable on our website:

• Medical Doctor
• Osteopathic Doctor
• Doctor of Medical Dentistry
• Doctor of Dental Surgery
• Doctor of Podiatric Medicine
• Physician Assistant
• Nurse Practitioner
• Advanced Registered Nurse Practitioner
• Advanced Practice Registered Nurse
• Family Nurse Practitioner
• Advanced Practice Nurse
• Doctor of Veterinary Medicine

License verification is usually completed within 24 hours.

We require an authorization form signed by the licensed entity on file in order to allow third-party order placement. You may provide such material to us via fax, email, or you may get in touch with our customer service representatives and they will advise you on the best course of action.

Let us ask you a question instead: are you satisfied with prices, offerings, and the support you are getting from your local supplier? If you were, you probably wouldn’t be here. We can offer you significantly better prices, a bigger range of products, and account management benefits that your local supplier cannot. And it doesn’t matter if your practice is small. It doesn’t matter if you need just a few products. Want to have a VIP treatment and to stop overpaying? Switch to Medica Depot. We’ve been around since 2007, we have 500+ products in one place, with price beat and loyalty programs, monthly discounts, and much more. Open up an account today to start enjoying these perks. Or, if you’re still not sure, book a discovery call with our team and let us walk you through everything Medica Depot has to offer.

Clients choose to order from us because they see they can get an authentic product for 30, 40, 50% less than what they are paying locally. They continue ordering from us because we’re reliable, offer genuine products with intact seals and LOT numbers at a fraction of the price, and proactively handle any issues. Don’t take our word for it—make an order and see for yourself.

Yes, all our products are sourced directly from licensed distributors and manufacturers. They come in the original manufacturer’s packaging with intact seals and verifiable LOT numbers, so you can always confirm their authenticity. If you have any questions or concerns, you can always contact our customer support team at [email protected].

We get our products straight from jurisdictions like Europe and Korea, where prices are regulated and significantly lower for the exact same brand-name products. With 15+ years in the industry, we’ve built solid supplier relationships that let us lock in the best deals. Because we stock in bulk and run a lean operation, you’re not paying for unnecessary markups. Just great products at the best prices.

First, we recommend checking if the site offering lower prices sells authentic products. If it’s a legitimate supplier operating in the same market as we do, just reach out to our team and request a Price Beat. No need to waste time juggling multiple suppliers—we’re here to make your life easier and help you get the best prices possible.

Please contact the Medica Depot customer service team. We are more than happy to check the availability and source the requested product for you.

Some products are manufactured for different international markets, which means the packaging may be in a language other than English. However, the product inside is identical in formulation, quality, and effectiveness, as it is produced by the same manufacturer. The only difference is the language on the box. Often, non-English versions come at a lower price due to regional pricing regulations. We offer both English and non-English packaging options whenever possible, so you can choose what works best for you.

You may receive lower prices with larger purchases, as depicted on individual product pages. These discounts are assigned on a per-volume basis. Typically, the price per item is less when ordering in larger quantities. Applicable discounts are incorporated into the price.

Yes. We reward returning clients through our Loyalty Program. You’ll earn store credit on every order to use toward future purchases, and every year you’ll automatically receive an anniversary coupon to celebrate your first completed order with us. You’re enrolled automatically as soon as you make your first purchase with us.

If you are an existing customer of ours and you refer a new client to us we will give you $450 and the person you refer $400 in account credit that can be used towards the purchase of any product. The credit for a total of $450* will be applied to your account immediately once the person you referred accumulates $2,000 in placed orders.
We will notify you when the new client signs up and when you receive your credit. To refer someone, simply tell them to mention your name when signing up their new account, or let us know their name and contact information and we will reach out to them about setting up their new account.

You do not need to order a minimum quantity, however a shipping fee may apply. Please contact us to learn more.

We accept Visa, MasterCard, American Express, Google Pay, and Apple Pay. Google and Apple Pay access is provided by your account manager.

You can find detailed information about what shipping methods are available to you, shipping charges, and other information about ordering from Medica Depot on our Shipping policy page.

Express is currently available only to the 48 contiguous US states. Please note that not all products are eligible for express shipping. Your cart needs to contain at least one Express-eligible product to qualify. Flat fee of $99 applies regardless of the order size. For more information, please visit our Shipping Policy.

If your temperature-sensitive order gets delayed in customs and arrives warm, no worries—you’re covered by our Refund and Replacement Policy. Other instances where customs hold occurs may be assessed separately. We urge you to reach out to our customer support team if any issue arises, so we can organize reshipment on time.

If you are having login problems or problems resetting your password, please contact our customer support:

Our support specialists will be more than happy to assist you.