FREQUENTLY ASKED QUESTIONS
Hours of operation for live representatives are as follows:Monday – Friday 9AM to 2AM EST (next day), Saturday – Sunday 9AM to 6PM EST
You can always place your order online 24 hours a day, 7 days a week.
Yes, our products can be delivered to many countries across the globe outside of Europe and Canada. All importation and compliance with local laws and regulatory authorities are solely your responsibility.
You can order from us if you are an individual or corporation licensed to handle the products being ordered. We do not sell to unlicensed individuals under any circumstances. You can contact us about exact licensing requirements before proceeding with the order.
We require an authorization form signed by the licensed entity on file in order to allow third-party order placement. You may provide such material to us via fax, email, or you may get in touch with our customer service representatives and they will advise you on the best course of action.
Ordering from Medica Depot ensures that you receive the lowest price for genuine, brand name products. Our updated revised account area provides a better overview of your personal details, payment options, order history and tracking orders. We also have a feature called “favorites,” where you can create a list of your favorite products for future reference. We also have a reorder button on account history pages, which makes repeat orders a convenient and quick process.
Stay up-to-date on the latest products and industry news by signing up for our monthly newsletter (see footer of this page).
All products offered by Medica Depot are genuine, original items. Each product shipped comes in original manufacturer’s packaging, unadulterated and sealed. Please check the integrity of the packaging upon arrival.
We offer only genuine products sourced from various reputable manufacturers and distributors worldwide.
Please contact the Medica Depot customer service team. We are more than happy to check the availability of the requested product for you.
Medica Depot works hard to guarantee you the lowest prices. In the case you find a cheaper price, call or write and the absolute best will be done to beat or meet it. Please note that Medica Depot will require recent proof of the price and service being offered in order to verify the contents of the offer apply. Please see the competitor comparison section to see how the offers from competitors may vary.
The only difference is the cosmetic appearance of the packaging. As multinational manufacturers are required to package their products according to the distribution country’s requirements, there may be slight packaging differences.
In several cases, some products are manufactured overseas as the major patent holder for that product may provide marketing rights to different companies in specific jurisdictions. For example, Restylane® is exclusively marketed by Medicis in North America, and in Europe it is exclusively marketed by Q-Med AB.
In most instances these products are manufactured in the exact same manufacturing facility that is approved by multiple regulatory authorities such as the FDA, Health Canada, and/or others as well. There is a higher chance of you receiving the exact same product available through local distributors in your jurisdiction if the product your are ordering originates from your jurisdiction. To inquire about any of the products sold through Medica Depot, please write or call and a knowledgeable customer care representative will be happy to help you.
Customers now can review the products they have bought from us. You may refer to these testimonials as provided by other licensed doctors, dermatologists and various types medical professionals to help you choose.
Please contact the Medica Depot customer service team who would be more than happy to check the availability of the requested product for you.
You may receive lower prices with larger purchases, as depicted on individual product pages. These discounts are assigned on a per-volume basis. Typically, the price per item is less when ordering in larger quantities. Applicable discounts are incorporated into the price.
We accept Visa and Mastercard.
Unfortunately, due to the fact that Medica Depot deals with international transactions, we are not able to provide our customers with payment terms.
If you have been receiving better pricing elsewhere, we will meet or beat that pricing provided recent proof of the competitor’s pricing and terms are provided and are equal to ours.
If you are an existing customer of ours and you refer a new client to us we will give you $399 and the person you refer $399 in account credit that can be used towards the purchase of any product. The credit for a total of $399 will be applied to your account immediately once the person you referred accumulates $2,000 in placed orders.
We will notify you when the new client signs up and when you receive your credit. To refer someone, simply tell them to mention your name when signing up their new account, or let us know their name and contact information and we will reach out to them about setting up their new account.
You do not need to order a minimum quantity, however a shipping fee may apply. Please contact us to learn more.
You can find detailed information about what shipping methods are available to you, shipping charges, and other information about ordering from Medica Depot on our Refund and Returns Policy page.
If you are having login problems or problems resetting your password, please contact a live representative Monday – Friday: 13:00 to 06:00 GMT (next day), Saturday – Sunday: 13:00 to 22:00 GMT. Our live representatives will be more than happy to assist you.