Free Shipping Over $250

FAQ

Are the prices in US dollars?

Yes, all prices quoted are based in US dollars. However, you will note a convenient drop-down menu that allows you to view pricing in other selected currencies. You will be informed at the checkout the currency and amount that you will be charged in.

What are the customer service hours of operation?

Hours of operation for live representatives are Monday to Friday 9:00 a.m. to 12:00 a.m. EST and 10:00 a.m. to 5:00 p.m. EST on Saturday and Sunday. You can always place your order online 24 hours a day, 7 days a week.

Can I order if I am outside of Europe and Canada?

Yes, our products can be delivered to many countries across the globe outside of Europe and Canada. All importation and compliance with local laws and regulatory authorities are solely your responsibility.

Can I order from you?

You can order from us if you are an individual or corporation licensed to handle the products being ordered. We do not sell to unlicensed individuals under any circumstances. You can contact us about exact licensing requirements before proceeding with the order.

Is it possible for someone to place an order on my behalf (e.g. secretary)?

We require an authorization form signed by the licensed entity on file in order to allow third-party order placement. You may provide such material to us via fax, email, or you may get in touch with our customer service representatives and they will advise you on the best course of action.

Why should I buy from Medicadepot.com?

Ordering from Medica Depot ensures that you receive the lowest price for genuine, brand name products. Our updated revised account area provides a better overview of your personal details, payment options, order history and tracking orders. We also have a feature called “favorites,” where you can create a list of your favorite products for future reference. We also have a reorder button on account history pages, which makes repeat orders a convenient and quick process.

Stay up-to-date on the latest products and industry news by signing up for our monthly newsletter (see footer of this page).

Are the products offered on your website genuine? How do I know that they are?

All products offered by Medica Depot are genuine, original items. Each product shipped comes in original manufacturer’s packaging, unadulterated and sealed. Please check the integrity of the packaging upon arrival.

Where do the products offered on your website come from?

We offer only genuine products sourced from Europe.

What if there is a product I am interested in, but is not on Medicadepot.com?

Please contact the Medica Depot customer service team. We are more than happy to check the availability of the requested product for you.

What if another company has a cheaper price?

Medica Depot works hard to guarantee you the lowest prices. In the case you find a cheaper price, call or write and the absolute best will be done to beat or meet it. Please note that Medica Depot will require recent proof of the price and service being offered in order to verify the contents of the offer apply. Please see the competitor comparison section to see how the offers from competitors may vary.

What is the difference between the products listed through Medicadepot.com compared to the products available locally?

The only difference is the cosmetic appearance of the packaging. As multinational manufacturers are required to package their products according to the distribution country's requirements, there may be slight packaging differences.

In several cases, some products are manufactured overseas as the major patent holder for that product may provide marketing rights to different companies in specific jurisdictions. For example, Restylane® is exclusively marketed by Medicis in North America, and in Europe it is exclusively marketed by Q-Med AB.

In most instances these products are manufactured in the exact same manufacturing facility that is approved by multiple regulatory authorities such as the FDA, Health Canada, and/or others as well. There is a higher chance of you receiving the exact same product available through local distributors in your jurisdiction if the product your are ordering originates from your jurisdiction. To inquire about any of the products sold through Medica Depot, please write or call and a knowledgeable customer care representative will be happy to help you.

How do I know this is the right product for me?

Customers now can review the products they have bought from us. You may refer to these testimonials as provided by other licensed doctors, dermatologists, and medical estheticians to help you choose.

What if there is a product I am interested in, but is not on Medicadepot.com?

Please contact the Medica Depot customer service team who would be more than happy to check the availability of the requested product for you.

How does your discount system work?

You may receive lower prices with larger purchases, as depicted on individual product pages. These discounts are assigned on a per-volume basis. Typically, the price per item is less when ordering in larger quantities. Applicable discounts are incorporated into the price.

What method of payments are acceptable?

We accept Visa, Mastercard and American Express.

Do you provide any payment terms (e.g. 30-day term)?

Unfortunately, due to the fact that Medica Depot deals with international transactions, we are not able to provide our customers with payment terms.

Do you offer any incentives for returning clients?

If you have been receiving better pricing elsewhere, we will meet or beat that pricing provided recent proof of the competitor’s pricing and terms are provided and are equal to ours.

Do you offer any incentives for referring clients to you?

If you are an existing customer of ours and you refer a new client to us we will give you $399 and the person you refer $399 in account credit that can be used towards the purchase of any product. The credit for a total of $399 will be applied to your account immediately once the person you referred accumulates $2,000 in placed orders.

We will notify you when the new client signs up and when you receive your credit. To refer someone, simply tell them to mention your name when signing up their new account, or let us know their name and contact information and we will reach out to them about setting up their new account.

Is there a minimum quantity that I must order?

You do not need to order a minimum quantity, however there will be a $50 shipping charge for any order under $250.

What is your shipping policy?

You can find detailed information about what shipping methods are available to you, shipping charges, and other information about ordering from Medica Depot on our Shipping Policy page.

I am having login problems/problems with resetting my password. What do I do?

If you are having login problems or problems resetting your password, please contact a live representative Monday to Thursday 9:00 a.m. to 12:00 a.m. EST and 10:00 a.m. to 5:00 p.m. EST on Saturday and Sunday. Our live representatives will be more than happy to assist you.

Contact Support
  • Phone1-866-892-2032
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  • Sat-Sun10am to 5pm EST
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