Every syringe, vial, and thread you order from Medica Depot is the original product, made by the brand whose name is on the box. No copies, no repacks, no exceptions.
Since 2007, Medica Depot has supplied doctors, nurse practitioners, and clinics around the world with aesthetic and orthopedic products. Over that time, one principle has never changed: a lower price is only worth something if the product is exactly what the manufacturer made. This page explains where our products come from, what you should find inside every package, and how our claims can be verified.
Where Our Products Come From
We source directly from officially appointed distributors in international markets. Buying across several regions lets us pass real savings on to our customers, but it never changes who the product comes from. Before an item reaches your treatment room, it goes through four stages:
1. Production by original brand facilities
Every product is made in the manufacturer’s own facility (abroad) and leaves the factory sealed and labeled.
2. Purchase from an authorized source
We buy only from distributors authorized by the official manufacturer. Unknown resellers and unverified sellers have no place in our supply.
3. Inspection on arrival
Each incoming delivery is checked against its documentation. Our team compares LOT numbers, expiry dates, seals, and storage conditions before anything is listed as available.
4. Careful dispatch to your clinic
Orders are packed in the original manufacturer boxes. Temperature-sensitive products ship in insulated packaging, and you can track your order from dispatch to delivery.
What You Should Find Inside Every Package
When your parcel arrives, a quick look is enough to confirm you have the genuine product:
| What to look for | Why it matters |
| Factory seal | An unbroken seal shows the box has not been opened since it left the production line. |
| Original LOT number (where available) | Printed by the manufacturer |
| Expiry date | Clearly marked on the box and inside the package, so you always know the usable window. |
| Manufacturer packaging and leaflet | Nothing is repacked, relabeled, or split into smaller units. |
| Insulated shipping materials | Used for temperature-sensitive items, to protect them during transit. |
Brands Our Customers Rely On
This approach allows us to offer products from established manufacturers across every category that we carry. Practitioners regularly order fillers like JUVEDERM®, RESTYLANE®, or SCULPTRA®, RADIESSE®, ORTHOVISC®, HYALGAN®, and EUFLEXXA®, along with many other renowned brands.
The same sourcing standards apply whether you are ordering dermal fillers, threads, mesotherapy solutions, peels and masks, professional skincare, or orthopedic injections.
You can also browse all products in one place, confident in their authenticity.
How to Check a Product
If you need reassurance and additional guarantee that your product is genuine, and has been never tampered with, you can ask our team for assistance. Our team can look up the item on your order and share whether there have been any problem across the supply chain, from manufacturing to delivery, all the way to your doorstep.
Something Doesn’t Look Right?
Stop, photograph, and get in touch. If a seal is broken, a label looks unusual, or a temperature-sensitive item feels warm on arrival, do not use it. Take clear photos of the box, the LOT number, and the shipping materials, then contact us with your order number.
- Call 1-866-892-2032 or 1-855-464-8875
- Write to us through our contact page
We will review the case, check the item against our source, and explain your options. Replacement and refund steps, including the time limits for reporting a problem, are set out in our shipping and returns policy.
Why Authenticity Matters
A product that is injected into a patient leaves no room for doubt. A counterfeit or badly stored item can harm the patient, expose the practitioner to legal risk, and damage a reputation that took years to build. That is why authenticity is not a feature we advertise on the side: it is the reason customers keep coming back. You can read more about Medica Depot and the way we work.
Quick Answers
Q: How can Medica Depot offer lower prices for authentic products than my local supplier?
A: Manufacturers set different prices in different countries. Because we buy from authorized sources across several international markets, and work with lean overheads, we can pass those differences on to you. If you still find a lower price, see our price match program.
Q: Some of the text on my box is in another language. Is that normal?
A: Yes. Products sourced from international markets carry the packaging of the country they were originally made for. The product inside is identical, made in the same facility, to the same standard.
Q: Do you ever repack, relabel, or split products?
A: Never. You receive the full, sealed manufacturer unit, exactly as it left the factory.
Q: How are temperature-sensitive products shipped?
A: In insulated packaging designed to protect them in transit. Check the condition of the package as soon as it arrives, and let us know right away if anything seems off.
Q: Who can order from Medica Depot?
A: Only licensed healthcare professionals, such as medical doctors, dentists, nurse practitioners, and physician assistants. This keeps our products in qualified hands. you can visit our general FAQ page, or call our team during business hours, to learn more about who qualifies, as well as other questions that you may have.
Please note: Medica Depot sells exclusively to licensed medical professionals. The information on this page is general in nature and is not medical advice.